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Notification types

General

Notification typeDescription
added_to_payment_planAdded to a payment plan
administration_costs_no_longer_applicableThe administration costs are no longer applicable
administration_costs_reappliedThe administration costs have been re-applied
credit_case_closedDebt collection case (credit case) closed
credit_case_paidDebt collection case (credit case) paid in full
credit_case_pausedDebt collection case (credit case) paused
credit_case_resumedDebt collection case (credit case) resumed
debtor_createdDebtor created
debtor_ignoredDebtor is on the list of ‘ignored debtors’
debtor_no_longer_reminding_pausedSending reminders to this debtor has been resumed
debtor_pausedDebtor paused
debtor_reminding_pausedReminders to debtor paused
debtor_resumedDebtor resumed
debtor_unignoredDebtor is removed from the list of ‘ignored debtors’
direct_debit_actionWaiting for direct debit payment
document_attachedInvoice resumed after adding invoice document
document_missingInvoice document missing
forwarded_to_bailiffForwarded to bailiff
invoice_actionInvoice paused
invoice_added_to_credit_caseInvoice added to a debt collection case (credit case)
invoice_document_addedInvoice document added
invoice_document_changedInvoice document changed
invoice_document_destroyedInvoice document deleted
invoice_email_resentEmail for a step was resent
invoice_ignoredInvoice is on the list of ‘ignored invoices’
invoice_letter_resentLetter for a step was resent
invoice_mergedInvoice has been merged with another invoice
invoice_open_amount_higher_than_invoice_amountThe outstanding amount is higher than the invoice amount
invoice_overpaidToo much has been booked on this invoice
invoice_paid_and_invoice_date_too_long_agoThe invoice date is more than a month ago, the invoice has not been sent
invoice_reopened_after_long_timeInvoice has been reopened after more than 6 months
invoice_resumedInvoice resumed
invoice_step_could_not_be_performedStep could not be performed
invoice_step_rescheduledStep rescheduled
invoice_step_skippedStep skipped
invoice_unignoredInvoice is removed from the list of ‘ignored invoices’
letter_returnedThis letter could not be delivered
mail_bouncedThis email could not be delivered
minimum_amount_open_reachedThe outstanding amount is lower than the configured minimum amount
needs_call_to_debtorInvoice paused, debtor needs to be called
outstanding_items_overview_sentSent outstanding items overview
paused_by_importInvoice paused during import
paused_by_userInvoice paused
payment_pendingThe accounting software recognised a possible payment for this invoice
payment_condition_ignoredPayment condition is on the list of ‘ignored payment conditions’
payment_condition_unignoredPayment condition is removed from the list of ‘ignored payment conditions’
payment_plan_activePayment plan active
payment_plan_approvedPayment plan approved
payment_plan_createdPayment plan created
payment_plan_deactivatedPayment plan deactivated
payment_plan_destroyedPayment plan deleted
payment_plan_proposalPayment plan requested
payment_plan_rejectedPayment plan rejected
payment_plan_updatedPayment plan changed
psp_mandate_createdDirect debit authorisation given
psp_mandate_revokedDirect debit authorisation revoked
psp_transactionPaused because of online payment
psp_transaction_refundedResumed because of online payment refund
psp_transaction_reversalResumed because of direct debit reversal
trial_letter_limit_reachedLetter not sent due to limit trial period

Creditworthiness

Notification typeDescription
debtor_creditworthy_to_uncertainThe creditworthiness of this debtor is lowered to uncertain
debtor_creditworthy_to_not_creditworthyThe creditworthiness of this debtor is lowered to not creditworthy
debtor_uncertain_to_creditworthyThe creditworthiness of this debtor has improved to creditworthy
debtor_uncertain_to_not_creditworthyThe creditworthiness of this debtor is lowered further from uncertain to not creditworthy
debtor_not_creditworthy_to_uncertainThe creditworthiness of this debtor has improved to uncertain
debtor_not_creditworthy_to_creditworthyThe creditworthiness of this debtor has improved to creditworthy
debtor_bankruptcyThis debtor is in a state of bankruptcy
debtor_no_bankruptcyThis debtor is no longer in a state of bankruptcy
debtor_debt_restructuringThis debtor started debt restructuring
debtor_no_debt_restructuringThis debtor finished debt restructuring
debtor_suspension_of_paymentsThis debtor has a suspension of payments
debtor_no_suspension_of_paymentsThis debtor no longer has a suspension of payments

Debt collection (Creditreform)

Notification typeDescription
debt_collection_address_search_failedSearch for new address details unsuccessful
debt_collection_application_for_seizureApplication for seizure
debt_collection_application_for_seizure_failedSeizure application rejected
debt_collection_application_for_writApplication for writ
debt_collection_application_for_writ_failedErroneous writ application
debt_collection_approval_start_court_proceedingsCreditor agrees to initiate court proceedings
debt_collection_arrest_warrant_availableArrest warrant available
debt_collection_bankruptcyBankruptcy
debt_collection_bankruptcy_or_debt_restructuringBankruptcy or debt restructuring
debt_collection_bankruptcy_requestedBankruptcy filed
debt_collection_bankruptcy_startedBankruptcy initiated
debt_collection_close_dossier_generalGeneral advice for closing dossier
debt_collection_coercive_measures_against_debtorCoercive measures against customer
debt_collection_combined_request_baliffCombined application for bailiff
debt_collection_correspondence_with_bailiffCorrespondence with bailiff
debt_collection_correspondence_with_creditorCorrespondence with creditor
debt_collection_correspondence_with_debtorCorrespondence with customer
debt_collection_correspondence_with_debtor_from_creditreformCorrespondence with customer from Creditreform
debt_collection_correspondence_with_debtor_lawyerCorrespondence with customer attorney
debt_collection_correspondence_with_debtor_representativeCorrespondence with customer representative
debt_collection_correspondence_with_government_institutionCorrespondence with (government) agency
debt_collection_correspondence_with_lawyerCorrespondence with lawyer
debt_collection_debtor_calledCustomer called
debt_collection_debtor_called_negativeCustomer called, negative
debt_collection_debtor_in_multiple_dossiersCustomer in several dossiers
debt_collection_debtor_moved_to_unknown_addressCustomer moved to unknown address
debt_collection_debtor_not_reachable_by_phoneCustomer not reachable by phone
debt_collection_defense_against_seizureDefence against seizure
debt_collection_defense_against_writCustomer defence against writ
debt_collection_defense_debtorDefence of customer
debt_collection_deferral_of_paymentPostponement of payment
debt_collection_dossier_closedDossier closed
debt_collection_dossier_createdDossier created
debt_collection_dossier_on_holdDossier paused because of customer
debt_collection_error_in_application_for_seizureErroneous seizure application
debt_collection_finishedEnd of collection process
debt_collection_first_reminder_residual_sentFirst reminder of residual claim sent
debt_collection_first_reminder_sentFirst reminder sent
debt_collection_full_payment_receivedFully paid
debt_collection_international_dossier_closedInternational case closed
debt_collection_international_dossier_in_progressInternational case in progress
debt_collection_legal_collection_startedLegal collection phase started
debt_collection_partial_claim_addedPartial claim added
debt_collection_partial_payment_receivedPartial payment received
debt_collection_payment_of_settlementPayment of settlement amount
debt_collection_payment_planPayment plan started
debt_collection_payment_plan_cancelledPayment plan stopped
debt_collection_procedure_changed_basisProcedure change to basic reminder
debt_collection_procedure_changed_negativeProcedure change to wait and see, customer negative
debt_collection_reminder_deferral_of_paymentReminder deferral of payment
debt_collection_reminder_for_information_at_inheritance_courtReminder to inheritance court
debt_collection_reminder_for_power_of_attorneyReminder power of attorney creditor
debt_collection_reminder_for_response_or_documents_from_creditorReminder to creditor for response or documents
debt_collection_reminder_for_response_or_documents_from_debtorReminder customer for response or documents
debt_collection_reminder_for_status_updateReminder request state of affairs
debt_collection_reminder_payment_plan_sentReminder payment plan
debt_collection_reminder_sentReminder sent
debt_collection_reminder_sent_to_heirsReminder sent to heirs of
debt_collection_request_approval_for_legal_collectionRequest approval legal collection phase from creditor
debt_collection_request_bailiffBailiff application
debt_collection_request_coercion_from_bailiffApplication for coercion to bailiff
debt_collection_request_for_documents_from_creditorRequest documents from creditor
debt_collection_request_for_documents_from_debtorRequest documents from customer
debt_collection_request_for_documents_from_government_institutionRequest documents from (government) agency
debt_collection_request_for_information_at_inheritance_courtApplication to inheritance court
debt_collection_request_for_information_at_penitentiary_institutionApplication to penitentiary institution
debt_collection_request_for_invoiceInvoice lawyer requested/expected
debt_collection_request_for_new_addressAddress information requested from municipality
debt_collection_request_for_power_of_attorneyRequest power of attorney for collection with creditor
debt_collection_request_for_response_from_creditorRequest creditor for response
debt_collection_request_for_response_from_debtorRequest customer for response
debt_collection_request_for_status_updateRequest state of affairs
debt_collection_request_legal_proceedingsRequest for judicial procedure lawyer
debt_collection_researchInvestigation
debt_collection_research_at_municipalityInquiry at municipality
debt_collection_second_reminder_payment_planSecond reminder payment plan
debt_collection_second_reminder_residual_sentSecond reminder of residual claim sent
debt_collection_second_reminder_sentSecond reminder sent
debt_collection_seizure_deliveredSeizure delivered
debt_collection_seizure_sentSeizure sent
debt_collection_settlement_agreementSettlement agreement
debt_collection_special_measuresSpecial measures
debt_collection_writ_deliveredWrit delivered
debt_collection_writ_delivery_failedWrit could not be delivered
debt_collection_writ_sentWrit sent
Last modified on June 15, 2026